Return and Refund Policy

Submit a Request









    Supported formats: JPG, JPEG, PNG, PDF (max 5MB)

    1. Introduction

    At Matchbeast, we prioritize customer satisfaction and aim to maintain transparency and fairness in our return and refund policies. These policies apply only to products purchased through our official website. If you have any concerns, we are here to assist.

    2. Return Policy

    Eligibility for Returns:

    • Products must be unworn, unused, and returned in their original packaging with intact labels.

    • Custom-made products and discounted items are not eligible for returns unless specified otherwise.

    • Return requests must be submitted within 7 days of receiving the product.

    Conditions for Non-Returnable Items:

    • Custom-made or personalized products.

    • Products that have been opened, used, or damaged (not due to quality issues).

    • Items purchased during special promotions or clearance sales.

    Return Process:

    • Initiate a return request by contacting our customer support team or filling out the online return form.

    • Provide necessary documents, including the order number, proof of purchase, and reason for the return.

    • Return shipping costs:

      • Customer Responsibility: For non-quality issue returns.

      • Matchbeast Responsibility: For returns due to quality issues.

    3. Refund Policy

    Refund Eligibility:

    • Refunds are processed after the returned product is inspected and confirmed.

    • Refunds will be initiated within 5-7 business days of receiving the returned item.

    Refund Methods:

    • Refunds will be issued using the original payment method.

    Partial Refunds:

    • For items that partially meet the return conditions, a refund will be issued after deducting applicable fees upon mutual agreement.

    Non-Refundable Items:

    • Custom-made or clearly non-refundable items.

    • Situations involving customer errors, such as incorrect shipping addresses.

    • Loss of packages after delivery to the specified address.

    4. Exchange Policy

    Exchange Eligibility:

    • Exchanges are available for items with incorrect sizes or those received in error.

    • Size mismatches:

      • Supported: If measurements do not align with the website’s size chart.

      • Not Supported: If the product measurements match the website’s size chart.

    Exchange Process:

    • Contact customer support or submit the online form to initiate an exchange.

    • For quality issues or errors, exchanges are free of charge.

    5. Damaged or Defective Products

    How to Handle Damaged or Defective Items:

    • Customers should provide evidence such as photos or videos of the defect.

    • Matchbeast will cover shipping costs for replacements of damaged or defective products.

    • Damaged items will be replaced within 24 business hours after receiving the evidence.

    6. Shipping Costs and Responsibility

    Return Shipping Costs:

    • Customer Responsibility: For non-quality issue returns.

    • Matchbeast Responsibility: For returns due to quality issues or incorrect orders.

    Shipping Arrangements:

    • Customers are required to arrange return shipping unless instructed otherwise.

    7. Timeline for Returns and Refunds

    • Return Request Submission: Must be submitted within 7 days of receipt of the product.

    • Refund Processing: Refunds are processed within 5-7 business days after receiving the returned product.

    8. Contact Information

    For questions or support, please contact us:

    9. Frequently Asked Questions (FAQs)

    Q: How can I track my return status?

    Q: What if my refund hasn’t been received?

    • Contact customer support for assistance.

    Q: Can I exchange a product instead of getting a refund?

    • Yes, exchanges are supported for eligible items.

    We are committed to ensuring a seamless return and refund experience for our customers. If you have additional questions, feel free to reach out to us at any time!