MATCHBEAST Customer Support
Need help? Our support team is here for you. For the fastest support, we strongly recommend contacting our customer service specialists by email. Before reaching out, you can also review the FAQ section below, as many common inquiries regarding order tracking, sizing, and refunds are instantly answered there.
Email is the most recommended and efficient way to contact our MATCHBEAST support team. Whether you need shipping updates, return instructions, refund processing, or help with an incorrect size or product issue, please reach out to us directly.
Our support team usually responds within 12 hours, and most replies are sent in less than 24 hours.
Important Note: If you have an order number, please include it in your email so our team can pull up your details and assist you instantly.
While email guarantees the most comprehensive support with documentation, you may also reach MATCHBEAST via phone during our dedicated live support hours.
9:00 AM – 6:00 PM
Friday to Sunday
United States: +1 4348860833
Hong Kong: +852 62685025
FUTURE ELEMENT LIMITED LTD.
UNIT 15 R/F KAM TEEM INDUSTRIAL BLDG
135 CONNAUGHT ROAD WEST
SAI YING PUN
HONG KONG
Self-Service Support
Save time by checking our FAQ below. Many common questions regarding order processing, shipping times, returns, and modifications are answered right here.
Orders are usually processed within 24-48 hours. Once your order is prepared and ready, its status will be updated from Processing to Shipped, and you will be automatically notified by email.
Estimated shipping times vary by location: United States (5-10 business days), Europe (7-12 business days), Canada (5-12 business days), Australia (7-12 business days). For other regions, transit typically takes 7-20 business days depending on the destination.
Once your order is shipped, you will receive a shipping confirmation email. If tracking is available for your shipment method, the tracking details and a direct link will be included in that notification.
If you need to cancel, update your items, or change the shipping address, please email support@matchbeast.com as soon as possible. We cannot guarantee changes once an order has entered the processing or shipping phase, but we will do our absolute best to intercept it.
Returns are accepted within 30 days after you receive your item. For full details regarding eligibility, timelines, and product conditions, please refer to our comprehensive Return and Refund Policy page.
If your item arrives damaged, defective, or incorrect (including receiving the wrong size or variant), please email support@matchbeast.com immediately. Include your order number and clear photos of the issue. Our support team will review the case rapidly and assist you with an exchange or refund.
Depending on your country or region, customs duties, taxes, or import fees may apply upon arrival. These charges are typically determined by local customs authorities and are the sole responsibility of the customer unless otherwise stated during checkout.
To request a return or an exchange, please email support@matchbeast.com with your order number and a brief reason for the request. Our team will provide the necessary instructions and next steps based on current stock availability and our policy terms.