Terms of Service

1. Introduction

Welcome to Matchbeast.com. These Terms and Conditions (“Terms”) govern your access to and use of the Matchbeast website, products, and services. By accessing or using Matchbeast.com, you agree to comply with and be bound by these Terms. Matchbeast is a brand under Future Element, and all references to “we,” “us,” or “our” pertain to Future Element and its affiliated entities.

2. Definitions

  • User: Any individual accessing or using the Matchbeast website or services.

  • Website: The Matchbeast.com platform and all associated content.

  • Service: All offerings, including products, customization tools, and other features on Matchbeast.com.

  • Product: Apparel, accessories, and customizable items available for purchase on Matchbeast.com.

3. Eligibility

Users must be at least 18 years old or the age of majority in their jurisdiction to use the Website and purchase products. By using the Website, you confirm that you meet these requirements.

4. Orders and Payments

  • Order Confirmation: Orders are confirmed upon successful payment.

  • Payment Methods: We accept payments via credit cards and PayPal.

  • Pricing and Taxes: Prices displayed on the Website exclude shipping fees and any applicable customs duties or taxes. Customers are responsible for handling any customs charges.

  • Currency: All transactions are processed in USD by default.

5. Shipping and Delivery

  • For detailed shipping policies, please visit Shipment And Tracking

  • Processing Time: Orders are processed within 48 hours, excluding holidays. Any delays will be communicated via website announcements.

  • Shipping Areas: We ship only to countries listed on our Shipping Page.

  • Customer Responsibility: Customers are responsible for providing accurate shipping information. Address errors or package theft after delivery to the specified address are the customer’s responsibility. We bear the risk of the package during transit until it reaches the provided address.

6. Returns and Refunds

  • Return Policy: Returns are accepted for unworn products with original tags and packaging. Custom products and discounted items are non-returnable. Customers are responsible for return shipping fees unless the return is due to a quality issue. Refer to Return And Refund.

  • Refund Process: Refund requests must be made within 7 days of product receipt. Returns can be initiated via our website’s IM, email, or Return Page. Refunds are processed within 24 business hours after approval.

7. Product Customization

  • Customization Rules: Currently, we support front-side customization only.

  • Content Responsibility: Users are prohibited from uploading content that infringes on intellectual property rights or contains illegal materials such as hate speech, terrorism, or pornography. Users are solely responsible for the legality of uploaded content.

8. Intellectual Property Rights

  • All content on Matchbeast.com, including designs, images, and text, is protected under applicable copyright and trademark laws. Unauthorized use or reproduction is prohibited and may result in legal action.

  • Users are not permitted to copy, distribute, or modify website content without prior written permission.

9. User Conduct

Users must adhere to the following behavior guidelines:

  • Do not engage in fraudulent activities.

  • Do not misuse our services or violate the rights of others.

10. Limitation of Liability

  • We accept responsibility for product defects in fabric or printing, as well as errors related to website functionality or interruptions.

  • Users are responsible for any legal consequences arising from uploading prohibited content on the customization platform.

11. Privacy Policy

We are committed to protecting your privacy. For details on how we collect, use, and safeguard your data, please refer to our Privacy Policy.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Users are encouraged to review the latest version periodically.

13. Governing Law

These Terms are governed by the laws of Hong Kong, the United States, and the European Union, where applicable.

14. Contact Information

For any inquiries or dispute resolution, please contact us at:

  • Address: 5/F Flat, Room 511, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong

  • Email: contact@matchbeast.com