Effective Date: April 23, 2025
Fast global shipping for the MATCHBEAST community. Wear the signal, wherever you are.
This Shipping Policy explains how MATCHBEAST (operated by FUTURE ELEMENT LIMITED LTD.) processes, ships, and delivers orders placed through matchbeast.com. Please review the information below carefully before placing your order. We currently support shipping to customers worldwide.
MATCHBEAST ships globally. We proudly support delivery to customers in the United States, Europe, Canada, Australia, and many other international regions. If you are unsure whether we can ship to your specific location or territory, please contact our support team before placing an order.
We move fast. Orders are typically processed within 24 to 48 hours of successful payment. Once your streetwear has been prepared and dispatched from our facility, your order status will be updated from “Processing” to “Shipped,” and you will automatically receive a shipping confirmation email containing your details.
Estimated shipping transit times vary depending on your final destination. Typical delivery estimates are outlined below:
We fulfill orders through an efficient global warehouse network, including strategic locations in the United States, Hong Kong, and Guangzhou. To ensure the fastest delivery based on stock availability and logistics arrangements, most MATCHBEAST orders are currently dispatched directly from our Guangzhou distribution center.
All shipping timeframes presented on matchbeast.com are estimated delivery windows and are not guaranteed delivery dates. Actual transit time may fluctuate due to customs inspections, public holidays, severe weather conditions, airline cargo capacity constraints, local courier backlogs, remote destinations, and other unforeseeable circumstances beyond MATCHBEAST’s control.
United States Customers: Prices shown at checkout are tax-inclusive. Customers in the US generally will not be subjected to additional import fees upon delivery.
International Customers: For deliveries to other countries or regions, customs duties, Value Added Tax (VAT), import taxes, or other local handling charges may apply. Unless explicitly stated otherwise during the checkout process, these fees are solely the responsibility of the customer and must be settled with local customs authorities to release the package.
You are responsible for inputting a complete, exact, and formatting-correct shipping address at checkout. Please rigorously review your details before confirming your order. MATCHBEAST accepts no liability for shipping delays, failed delivery attempts, or lost merchandise resulting from incomplete, missing, or incorrect address data provided by the customer.
Address modification requests can only be accommodated before your order has entered the shipping phase. Once the parcel has been handed over to our logistics partners, the destination address cannot be altered under any circumstances. If you urgently need to update your details, email support@matchbeast.com immediately after placing the order.
Transparency is key. When your order leaves our facility, you will receive a confirmation email. If your chosen delivery method includes tracking (which most do), the relevant tracking number and courier link will be provided in that communication, allowing you to monitor the journey of your package.
If your delivery timeline exceeds the original estimate, please allow a short grace period for potential courier network bottlenecks or customs hold-ups. If the delay appears excessive or the tracking stops updating for a prolonged period, reach out to our team with your order number. We will initiate a trace with the carrier.
We stand by our delivery promise. If a package is officially confirmed as lost in transit by the carrier, MATCHBEAST will dispatch a replacement package to you at no extra cost. Customers must contact support@matchbeast.com with their order number and tracking details to trigger an official investigation.
MATCHBEAST’s liability covers the transit of goods from our distribution center to the exact shipping address provided. Once the courier officially marks the package as “Delivered,” the responsibility transfers to the recipient. If your parcel is stolen from your property after delivery, please contact our support team. While we cannot universally guarantee a free replacement for post-delivery theft, we will evaluate the situation and do our utmost to assist you in finding a resolution or working with the carrier.
If a delivery fails due to an erroneous address, maximum failed delivery attempts, unresponsiveness to the courier, refusal to accept the parcel, or failure to pay mandatory customs duties, the shipment may be returned to us or disposed of by the carrier. In such scenarios, MATCHBEAST reserves the right to charge supplementary reshipping fees or deduct original shipping costs from any applicable refunds.
Cross-border orders are inherently subject to inspections by customs authorities. These necessary procedures can occasionally extend delivery windows beyond our provided estimates. MATCHBEAST holds no responsibility for delays strictly caused by governmental customs agencies or local border clearance processes.
Your satisfaction is paramount. For any inquiries regarding order dispatch, delivery timelines, tracking anomalies, or other shipping issues, please consult our support team at support@matchbeast.com. Always include your 5-to-6 digit Order Number in the subject line to ensure swift assistance.
Quick Reference
Yes. MATCHBEAST supports global shipping and serves customers in many countries and regions worldwide.
Orders are usually processed within 24 to 48 hours before shipment.
Shipping to the United States usually takes 5-10 business days.
Shipping to Europe and Australia usually takes 7-12 business days. Shipping to Canada usually takes 5-12 business days.
We have warehouse support in the United States, Hong Kong, and Guangzhou. Most orders are shipped from Guangzhou.
Normally no. For United States orders, the price is tax included and customers generally do not need to pay additional import fees.
Possibly. Some countries may charge customs duties, VAT, import tax, or other local handling fees, and these charges are usually the responsibility of the customer.
Yes, but only before your order has been shipped. Please contact support@matchbeast.com immediately. Once the order has shipped, the address can no longer be changed.
If your package is confirmed lost during transit by the carrier, we will send you a new package.
Our responsibility generally covers shipment from our warehouse to the address you provided. If your package is stolen after delivery, please contact our customer support team and we will try to help investigate.