1. Who We Are
MATCHBEAST is a brand operated by FUTURE ELEMENT LIMITED LTD. We provide ecommerce services and sell graphic streetwear apparel through matchbeast.com. If you have questions about this ecommerce privacy policy or your personal data, you can contact our dedicated team at support@matchbeast.com.
2. Information We Collect
We may collect personal information that you provide directly to us, information collected automatically when you browse our latest apparel drops on our website, and information received from service providers or third-party tools used to operate our streetwear store.
Primary Data Categories:
- Personal Identifiers: Name, Email address, Phone number, Billing address, Shipping address.
- Transaction Information: Order details, Purchase history, Payment status, Refund or return information.
- Technical Information: IP address, Browser type, Device type, Operating system, Referrer URL, Site activity.
- Support Information: Customer service messages, Email communication, Issue reports, Photos or attachments submitted for sizing/support inquiries.
3. Information You Provide to Us
The personal information you provide may include your name, email address, phone number, billing address, shipping address, payment-related information, order details, customer support messages, and any other information you voluntarily submit through forms, checkout, or direct communication with us.
4. Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information such as your IP address, browser type, device type, operating system, referral source, pages viewed, time spent on site, clicks, and browsing behavior. This data helps us improve website performance, user experience, security, and analytics.
5. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, and similar tracking technologies to remember user preferences, support website functionality, improve performance, analyze traffic, personalize user experience, and measure advertising effectiveness. You may manage cookies through your browser settings, but disabling certain cookies may affect website functionality.
6. How We Use Your Information
We use your information to process and fulfill orders, provide customer support, send order confirmations and shipping updates, respond to inquiries, improve our streetwear products and website, prevent fraud, monitor store performance, maintain security, comply with legal obligations, and where permitted, send marketing communications.
7. Order Processing and Customer Support
We use personal information such as your name, address, email, phone number, and order details to process your purchase, arrange delivery, communicate order status, respond to support requests, and resolve issues related to shipping, returns, refunds, or product questions regarding sizing and fabric.
8. Marketing Communications
If you subscribe to our newsletter or otherwise opt in, we may use your email address to send promotional messages, product updates, launch notices, and marketing content. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
9. Legal Bases for Processing
Where required by applicable law, we process your personal information on one or more of the following grounds: to perform a contract with you, to comply with legal obligations, to support our legitimate business interests, or based on your consent where consent is required.
10. Sharing Your Information
We do not sell your personal information in the ordinary sense of directly exchanging it for money. However, we may share your information with trusted third-party service providers that help us operate our business, including payment processors, shipping carriers, ecommerce platform providers, email service providers, analytics providers, fraud prevention tools, and customer service tools.
11. Third-Party Service Providers
Third-party providers may receive only the information necessary to perform their services for us. These providers may include payment gateways, order management services, website hosting, ecommerce infrastructure, logistics services, customer support tools, and analytics platforms. Their use of your information is governed by their own privacy policies and applicable legal requirements.
12. Payment Information
Payments made on our website are processed by third-party payment service providers. We do not typically store complete credit card details on our own servers. Payment information is handled according to the security and compliance practices of the payment provider used at checkout.
13. Analytics and Advertising
We may use analytics and advertising technologies to understand visitor behavior, improve our website, measure campaign performance, and reach relevant audiences. These tools may collect information such as device identifiers, IP addresses, pages viewed, and interactions with our website or ads.
14. International Data Transfers
Because MATCHBEAST serves a global market, your personal information may be processed, stored, or transferred outside your country or region, including to locations where our service providers operate. By using our website, you understand that your information may be transferred internationally, subject to applicable legal safeguards where required.
15. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, providing customer support, resolving disputes, enforcing agreements, and complying with legal, accounting, or tax obligations.
16. Data Security
We take reasonable administrative, technical, and organizational measures to protect your customer data privacy against unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
17. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information. To exercise any applicable rights, please contact us at support@matchbeast.com. Your rights may include:
- — Right to access
- — Right to correct
- — Right to delete
- — Right to object
- — Right to restrict processing
- — Right to withdraw consent
- — Right to data portability
18. Access, Correction, and Deletion Requests
If you would like to request access to the personal information we hold about you, correct inaccurate information, or request deletion of your data, please email support@matchbeast.com with sufficient information for us to verify your identity and process your request.
19. Do Not Track
Some browsers offer a ‘Do Not Track’ signal. Because there is not yet a universally accepted standard for responding to these signals, our website may not respond to them in a uniform way.
20. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age required by applicable law to provide valid consent. If you believe a child has provided us with personal information, please contact us so we can review and remove the information if appropriate.
21. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of those third parties before providing any personal information.
22. Regional Privacy Disclosures
If you are located in certain jurisdictions such as the European Economic Area, the United Kingdom, California, or other regions with specific privacy laws, you may have additional rights under applicable data protection laws. We will handle requests in accordance with the laws that apply to your location where required.
23. California Privacy Notice
If you are a California resident, you may have rights regarding the personal information we collect about you, including rights to know, access, correct, or delete certain personal information, subject to legal exceptions. You may also have rights relating to certain data-sharing practices under applicable California law.
24. GDPR-Style Disclosure
If you are located in the EEA or UK, you may have rights to access, rectify, erase, restrict processing, object to processing, request portability, and lodge a complaint with your local data protection authority, subject to applicable legal conditions.
25. Updates to This Privacy Policy
We may update this MATCHBEAST data policy from time to time to reflect changes in our business practices, operational needs, legal requirements, or technology. Any updates will be posted on this page with a revised effective date or last updated date. Your continued use of the website after such changes constitutes acceptance of the updated policy.
26. Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please reach out directly through the official channels below:
Email Support: support@matchbeast.com
Company Entity: FUTURE ELEMENT LIMITED LTD.
Registered Address: FLAT/RM 511 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP STREET, Kwun Tong, Kowloon, 999077, Hong Kong
US Phone: +1 4348860833
HK Phone: +852 62685025
By using this website, you acknowledge that you have read and understood this Privacy Policy. For more information regarding your purchases, please review our Terms & Conditions, Return and Refund Policy, and Shipping Policy.
