Help from Our Studio
Returns & Refunds
Not quite right? Let’s work through it together.
Contact our studio before sending anything back. We’ll review your request and provide instructions and the correct return address.
Your 30-Day Window
Request a return or exchange within 30 days of delivery. Items must be unworn, unwashed, unaltered, and in original condition, except when reporting an existing defect, damage, or fulfillment error.
Start a Request
Email your order number and reason. For damaged or incorrect items, include photos of the item and relevant packaging.
Return Shipping
We cover return shipping for quality problems or errors we’re responsible for. Other returns require review; approved requests are at your return-shipping expense, with any applicable handling costs explained beforehand.
Refunds & Replacements
Approved refunds generally go to your original payment method. Amounts depend on the reviewed circumstances; posting times depend on your payment provider. Replacements depend on availability.
Lost Packages & Cancellations
Contact us about missing deliveries or cancellations before shipment. Refund or replacement eligibility depends on the shipping investigation or order-processing stage.