Legal & Support

Return and Refund Policy

Clear support for damaged, incorrect, and eligible return cases.

Effective Date: April 23, 2025
 

At MATCHBEAST, we want you to shop with confidence. This Return and Refund Policy explains when you may be eligible for a return, partial refund, full refund, or replacement, and how to contact our support team for assistance.

Please contact our customer support team before returning any item. We will provide the correct return instructions and return address.

1. Refund Eligibility

You may be eligible for a partial refund or full refund if your order meets one of the following situations: your order is canceled before shipping, your package is lost during shipping, you receive a damaged item, or you receive the wrong item.

2. Non-Returnable and Non-Refundable Situations

We do not accept returns or refunds in the following situations: the return request is made more than 30 days after the item was delivered, or the item has been used, worn, or washed.

3. Return Window

Eligible return requests must be submitted within 30 days after delivery. Requests submitted after 30 days from the confirmed delivery date are generally not eligible for return or refund approval.

4. Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact support@matchbeast.com as soon as possible. To help us review your case quickly, please include your order number and clear photos showing the issue.

5. Lost Packages

If your package is confirmed lost during shipping, you may be eligible for a replacement, partial refund, or full refund depending on the situation and shipping investigation results.

6. Order Cancellation Before Shipping

If you cancel your order before it has been shipped, you may be eligible for a partial refund or full refund depending on the processing stage of the order at the time of cancellation.

7. Return Shipping Fees

If the return is caused by a product quality problem or another issue that is our responsibility, MATCHBEAST will cover the return shipping fee. If the return is requested for a non-quality-related reason or without a reasonable issue attributable to us, the customer is responsible for the return shipping cost.

8. Condition of Returned Items

Returned items must be in original condition unless the return is due to damage, defect, or a fulfillment error. Items must not be used, washed, altered, or intentionally damaged by the customer.

9. How to Request a Return

To request a return, please contact our customer support team at support@matchbeast.com. After reviewing your request, we will provide return instructions and the correct return address if your return is approved.

10. Do Not Return Without Authorization

Please do not return any product without first contacting our support team. Unauthorized returns sent without prior approval may not be accepted or may delay the processing of your case.

11. Evidence Required for Claims

For damaged, defective, incorrect, or quality-related claims, we may ask you to provide supporting evidence such as photos of the product, packaging, shipping label, or a description of the issue so we can review the claim properly.

12. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase unless otherwise required by law or agreed by customer support.

13. Refund Processing Time

Once a refund is approved, please allow a reasonable processing period for the refund to be completed. Actual posting time may vary depending on your payment provider, card issuer, or banking institution.

14. Partial Refund Situations

A partial refund may apply in some cases depending on the condition of the item, the order status, the shipping stage, or the specific circumstances of the issue. MATCHBEAST reserves the right to evaluate each case individually.

15. Full Refund Situations

A full refund may be issued for approved cases such as successful pre-shipping cancellation, confirmed lost packages, seriously damaged items, or clearly incorrect items sent by us, depending on the outcome of the support review.

16. Exchanges

If you received the wrong item or a damaged item, an exchange or replacement may be offered where appropriate instead of a refund, depending on stock availability and the nature of the issue.

17. Non-Quality-Related Returns

If you request a return for reasons not related to product quality, shipping loss, damage, or fulfillment error, your request may be reviewed case by case. If approved, the customer may be responsible for return shipping fees and any other applicable handling costs.

18. Contact Us

If you need help with a return or refund request, please contact us at support@matchbeast.com. For faster assistance, please include your order number and a clear explanation of the issue.

 

 

Knowledge Base

Return & Refund FAQ

Below are answers to common questions about returns, refunds, damaged items, and lost packages.

You may be eligible for a partial refund or full refund if your order was canceled before shipping, your package was lost during shipping, you received a damaged item, or you received the wrong item.

No. Return or refund requests made after 30 days from delivery are generally not accepted.

No. Used or washed items are not eligible for return or refund.

Please contact support@matchbeast.com as soon as possible and include your order number along with clear photos of the damaged item.

Please email support@matchbeast.com with your order number and photos of the item you received. Our support team will review the case and provide the next steps.

If your package is confirmed lost during shipping, you may be eligible for a replacement, partial refund, or full refund depending on the case.

Yes, if your order is canceled before shipping, you may be eligible for a partial refund or full refund depending on the processing status of the order.

If the issue is caused by our responsibility, such as a quality problem, damaged item, or wrong item, MATCHBEAST will cover the return shipping fee. For approved non-quality-related returns, the customer is responsible for the return shipping cost.

Please contact our customer support team first. Once your return request is approved, we will send you the return instructions and return address.

No. Please do not return any item without first contacting our support team, as unauthorized returns may not be accepted.

Yes, in most cases we will ask for clear photos of the item, packaging, or shipping label so we can review the problem more quickly.

Approved refunds are generally issued to the original payment method used for the purchase.

Once approved, refunds are processed within a reasonable time, but the final posting time depends on your payment provider or bank.

Yes, for some cases such as damaged or incorrect items, a replacement may be offered depending on stock availability and case review.

Please include your order number, a description of the issue, and any helpful photos so our support team can assist you faster.